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Here at Flysearch we take the safety of our customers incredibly seriously, and we hope that everyone is looking after themselves and staying safe.
Due to the ongoing situation regarding COVID-19, the Foreign and Commonwealth Office have advised against all but essential travel. Coupled with different countries’ government advice changing constantly and impacting the ability to travel to and from those countries we are experiencing a very high level of contacts into our call centre.
During this period all of our team will be working from home and we will no longer be monitoring any calls coming in, but our agents will be ready to assist you via our ticketing system. Please submit any questions by email to firstname.lastname@example.org and one of our agents will get back to you as quickly as possible. We will keep you updated as to when our offices will be open for you to come in with your enquiries and to book your holiday.
We’re sure you’re keen to find out what this means for your holiday. You’ll find all the information you need about your next steps below.
I’VE ALREADY BOOKED
HOW DO I KNOW IF MY TRAVEL PLANS HAVE BEEN CANCELLED?
If your holiday was booked on or before 24 April 2020 due to the Foreign and Commonwealth Office’s advice against all but essential travel, your holiday will no longer be able to go ahead as planned.
All other holidays are continuing to operate as planned and will be continuously reviewed according to the latest update of green, amber and red listed countries.
To find out what your next steps are, please see the statement below which applies to you and your booking:
MY HOLIDAY HAS BEEN CANCELLED
The Foreign and Commonwealth Office has advised against all but essential travel. So, we’re really sorry to say that unfortunately your holiday won’t be going ahead as planned. We’re sure you’re keen to find out what this means for you, and we’re working hard to contact all affected customers as quickly as we can to discuss your options.
Just so you know, if you’ve got a package holiday booked with us, you’ll be able to move it to a later date. But if you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price. We’re working hard to contact all affected customers as quickly as we can to discuss your options.
And, if your booking is for a flight or a hotel stay – not as part of a package – the same will apply.
BOOKED TO TRAVEL
Your holiday is due to go ahead as planned. So, if you’d like to make a change to your holiday, or cancel your booking, normal terms and conditions apply. If anything changes in the run-up to your holiday, we’ll be in touch to discuss your options.
We understand this is an extremely challenging time and would like to thank all our customers for their ongoing support and patience.
Please find the latest updates fom the UK government sites below: